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Collection Specialist job description

Collection Specialist Roles Job Description Formats
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Introduction

A Collections Specialist is a professional who is responsible for resolving overdue bills and collecting payments from those who owe.

They must ensure that they keep their employer’s assets safe while also making sure those responsible for unpaid bills are contacted immediately.

Collection Specialist responsibilities

  • Monitoring accounts to identify overdue payments
  • Finding and contacting debtors to arrange debt payoffs
  • Keeping accurate records and reporting on collection activity

Job Description Sample

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

Requirements and skills

  • Proven experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • High school diploma; Associate’s/Bachelor’s degree is a plus

Other Accounting Roles Job Description

  • Explore other Accounting roles and their job description by selecting any of the below titles. A rich accounting job description is a great start. Use job description templates by FormatWorks to: 
  • show understanding of the accounting skills and knowledge you’re looking for 
  • provide a list of job responsibilities 
  • demonstrate that you’re serious employer looking to invest in talent. 

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